Liberation Email and Hub for Teams mailboxes use the same mail server and the same login, so these steps work whether your mailbox is on a Hub for Teams plan or a standalone Liberation Email (Email Pro) plan.
Thunderbird's automatic setup won't find the right settings for a Liberation Email/Hub mailbox on its own, so you'll need to switch to manual configuration partway through — this guide shows you where.
Before you start
You'll need:
- Your full email address (e.g.
[email protected]) - Your mailbox password (your Hub for Teams password, or your Email Pro mailbox password)
- Thunderbird already installed and open
Tip: If you're not sure your password still works, sign in first at hubforteams.com (Hub plans) or mail.liberation.email (Email Pro plans) to confirm it before setting up Thunderbird.
Add the account in Thunderbird
- Open Thunderbird. Go to the menu (three lines, top right) and choose Account Settings, then Account Actions > Add Mail Account… (or, on a fresh install, use the "Set up an existing email account" option on the start screen).
- Enter your name, your full email address, and your mailbox password. Click Continue.
- Thunderbird will search for settings automatically and will likely get them wrong or fail. Click Configure manually (or Manual config) rather than accepting whatever it finds.
- Fill in the manual settings:
Incoming
- Protocol: IMAP
- Server hostname:
mail.liberation.email - Port: 993
- Connection security: SSL/TLS
- Authentication: Normal password
- Username: your full email address
Outgoing
- Server hostname:
mail.liberation.email - Port: 465
- Connection security: SSL/TLS
- Authentication: Normal password
- Username: your full email address
- Click Re-test (or Done). Thunderbird should confirm it can connect on both incoming and outgoing.
- If a certificate warning appears, click Done/confirm only if the certificate is issued to
mail.liberation.email— if it names a different domain, stop and open a support ticket instead of proceeding.
| Incoming server (IMAP) | Outgoing server (SMTP) | |
|---|---|---|
| Port | 993 | 465 |
| Connection security | SSL/TLS | SSL/TLS |
If port 993/465 don't connect (some networks block them), edit the account under Account Settings > Server Settings (and Outgoing Server (SMTP)) and switch to IMAP port 143 and SMTP port 587, both with connection security set to STARTTLS.
Troubleshooting
- Thunderbird keeps asking for your password: your password was likely changed elsewhere (Hub or webmail). Go to Account Settings > Server Settings and re-enter it, or clear saved passwords under Account Settings > Account Actions > … > Security > Saved Passwords and sign in again.
- You can receive mail but can't send: check Account Settings > Outgoing Server (SMTP) and confirm the server, port, connection security and username match the table above.
- Still not working: confirm the password by signing in on the web — Hub plans at hubforteams.com, Email Pro plans at mail.liberation.email. If that also fails, reset your password (see How to log in to Liberation Email / Hub for Teams and reset your password).
Calendar and contacts sync separately from mail and aren't covered by these steps — see How to sync your Hub calendar and contacts to your phone, Outlook or Thunderbird.
Still need help?
Tell us you're using Thunderbird, and send a screenshot of any error message. Open a support ticket and include those details so we can resolve it on the first reply.
