These guides answer the questions we're asked most often. Each one walks you through the fix step by step, with screenshots. Start here before opening a ticket.
Account & billing
- How to log in to the Client Area and reset your password
- How to add, update or remove a payment method (and set up auto-pay)
- How to view and pay an invoice (and why an amount might be different)
- How to cancel a service or stop a domain from renewing
- How to open a support ticket (and what to include for a fast fix)
- Affiliate program: how to join, earn commission and request a payout
- How to give someone access to your account, change your login email, or transfer ownership
Domains & DNS
- How to find and manage your domains in the Client Area
- Which nameservers should my domain use? (and how to change them)
- How to add or change DNS records for your domain
- How to transfer a domain to or away from Liberation
- Domain renewals, auto-renew, and what to do if your domain expired
- How to access and manage your Cloudflare settings from the Client Area
- Is this domain email real? Domain verification and registrar notices explained
- How to create a subdomain or redirect a domain
Liberation Email & Hub for Teams
- How to log in to Liberation Email / Hub for Teams and reset your password
- How to set up Liberation Email on your phone or computer (IMAP/SMTP settings)
- How to add a new email user or upgrade a license
- DNS records needed for Liberation Email / Hub for Teams
- Emails bouncing back? How to read the bounce message and fix it
- Not receiving email? A step-by-step checklist
- Mailbox full or "over quota": how to free up space or get more storage
- How to sync your Hub calendar and contacts to your phone, Outlook or Thunderbird
- How to move your existing email to Liberation (Gmail, Microsoft 365 and others)
- Too much spam, or real emails going to Junk? How to fix it
- Hub for Teams apps: fixes for documents, file sharing, video meetings and contacts
Websites & hosting
- My website is down: a step-by-step troubleshooting checklist
- WordPress "There has been a critical error on this website": how to fix it
- Website shows "Not secure" or an SSL certificate error
- Website contact form not sending email? Set up SMTP
- How to log in to cPanel from the Client Area (and fix common login errors)
- How to back up and restore your website
- How to move your website to Liberation (website migration guide)
- Site Builder / SiteJet troubleshooting: saving, publishing, photos and access
- How to increase the upload size, PHP memory limit and other PHP settings
- My email account or website was hacked: what to do right now
Liberation Campaign (email marketing)
- Liberation Campaign: how to set up your sending domain (SPF, DKIM and tracking)
- Liberation Campaign: why is my campaign "Blocked" and how do I fix it?
Didn't find your answer? Open a support ticket.
