Articles

A tour of your Client Area: where to find everything

Your Client Area at secure.liberationtek.com is where you manage everything you have with...
How to add account credit (Add Funds)

You can pre-pay money into your account as credit. New invoices are then paid from your credit...
How to add, update or remove a payment method (and set up auto-pay)

Keeping a valid card on file lets your invoices pay automatically, so your website, email and...
How to cancel a service or stop a domain from renewing

You can cancel any service yourself from the Client Area. Requesting cancellation stops future...
How to choose which emails you get and find an email we sent you

You can decide which types of email the Client Area sends you, and look up any email we've...
How to give someone access to your account, change your login email, or transfer ownership

Your Liberation account can be shared safely with a bookkeeper, assistant, web developer or new...
How to log in to the Client Area and reset your password

Your Client Area at secure.liberationtek.com is where you pay invoices, manage domains and DNS,...
How to manage a service: one-click logins, shortcuts, WordPress and email accounts

Every service you have with us has its own page in the Client Area. From there you can log in to...
How to open a support ticket (and what to include for a fast fix)

The fastest way to get help is a support ticket with the right department and a few key details....
How to request and accept a quote

For custom work (a website build, a migration, a larger email rollout or a mix of services) we'll...
How to secure your Client Area account: two-factor authentication, security question and password

Your Client Area controls your website, email, domains and billing, so it's worth protecting with...
How to upgrade or downgrade a service

You can move a service to a bigger or smaller plan yourself from the Client Area. You only pay...
How to view and pay an invoice (and why an amount might be different)

This guide shows where to find your invoices, how to pay one, and explains the most common "why...
Phone verification: why we ask and how to verify your number

For some new orders we ask you to confirm your phone number with a one-time code sent by text...
Your login vs. your account: Profile, Account Details, Users and Contacts explained

The Client Area separates you (the person who logs in) from your account (the business or...