Articles

Adding a User to Your Hub

Each person on your team needs their own user account. The account is their Hub login and, with...
Affiliate program: how to join, earn commission and request a payout

Our affiliate (partner) program pays you for referring new customers to Liberation. This guide...
DNS Records Needed for Liberation Email and Hub for Teams

For your Liberation Email or Hub for Teams mailboxes to send and receive at your own domain, the...
Domain renewals, auto-renew, and what to do if your domain expired

If a domain expires, your website and your email stop working, because all of the DNS settings go...
Emails bouncing back or undeliverable? How to read the bounce message and fix it

When an email can't be delivered, you get an automatic reply called a bounce (often titled...
How to add a new email user or upgrade a license (Liberation Email / Hub for Teams)

This article has moved. See Adding a User to Your Hub.
How to add or change DNS records for your domain

DNS records connect your domain to your website, email and other services. You'll need to add or...
How to add, update or remove a payment method (and set up auto-pay)

Keeping a valid card on file lets your invoices pay automatically, so your website, email and...
How to back up and restore your website

A recent backup turns almost any website problem (a bad update, a broken plugin, a hacked site,...
How to cancel a service or stop a domain from renewing

You can cancel any service yourself from the Client Area. Requesting cancellation stops future...
How to create a subdomain or redirect a domain

Two of the most common website requests are "create something.mydomain.com" (a subdomain) and...
How to find and manage your domains in the Client Area

Every domain you have with us is managed from the Client Area: nameservers, DNS records,...
How to give someone access to your account, change your login email, or transfer ownership

Your Liberation account can be shared safely with a bookkeeper, assistant, web developer or new...
How to increase the upload size, PHP memory limit and other PHP settings

If you can’t upload a large plugin, theme, backup or video, or your site shows errors like...
How to log in to Liberation Email / Hub for Teams and reset your password

Liberation Email and Hub for Teams use the same sign-in. This guide covers where to log in, how...
How to log in to cPanel from the Client Area (and fix common login errors)

cPanel is the control panel for your website hosting (files, databases, backups, subdomains, PHP...
How to log in to the Client Area and reset your password

Your Client Area at secure.liberationtek.com is where you pay invoices, manage domains and DNS,...
How to move your existing email to Liberation (Gmail, Microsoft 365 and others)

Moving to Liberation Email or Hub for Teams from Gmail / Google Workspace, Microsoft 365 /...
How to move your website to Liberation (website migration guide)

Moving your website to Liberation from another host (Bluehost, GoDaddy, Hostinger, DreamHost,...
How to open a support ticket (and what to include for a fast fix)

The fastest way to get help is a support ticket with the right department and a few key details....
How to send a Hub spreadsheet by email as an Excel file (not a PDF)

If you create a spreadsheet in Hub for Teams and share it by email from Files, the recipient may...
How to set up Liberation Email on your phone or computer (IMAP/SMTP settings)

You can read and send your Liberation Email / Hub for Teams mail in any email app: iPhone/iPad...
How to sync your Hub calendar and contacts to your phone, Outlook or Thunderbird

Your Hub for Teams calendar and contacts can sync to your phone and desktop apps, so an...
How to transfer a domain to or away from Liberation

This guide covers moving a domain to Liberation from another registrar, and moving one away. Most...
How to view and pay an invoice (and why an amount might be different)

This guide shows where to find your invoices, how to pay one, and explains the most common "why...
Hub Licenses: Buying and Assigning

Licenses decide what each user can use. Every user needs at least one license, and each license...
Hub for Teams apps: fixes for documents, file sharing, video meetings and contacts

Quick fixes for the questions we get most about the Hub for Teams apps: Office documents and...
Is this domain email real? Domain verification, the annual Registration Data Reminder and registrar notices explained

Because we’re your domain registrar, you’ll occasionally get official emails about...
Liberation Campaign: how to set up your sending domain (SPF, DKIM and tracking)

Before Liberation Campaign can send email from your domain, a few DNS records have to be added....
Liberation Campaign: why is my campaign "Blocked" and how do I fix it?

Liberation Campaign protects your sending reputation (and everyone else’s) by automatically...
Mailbox full or "over quota": how to free up space or get more storage

If people tell you their emails to you are bouncing with a message like "mailbox full", "over...
My email account or website was hacked: what to do right now

If your email account is sending messages you didn’t write, people are getting strange...
My website is down: a step-by-step troubleshooting checklist

If your website won't load, the error message you see points straight to the cause. Work through...
Not receiving email? A step-by-step checklist

If you can send email but aren't receiving some or all of it, work through this checklist. Most...
Start here: answers to the most common support questions

These guides answer the questions we're asked most often. Each one walks you through the fix step...
Too much spam, or real emails going to Junk? How to fix it

Every email that reaches your Liberation Email / Hub for Teams mailbox is scanned for spam and...
Website contact form not sending email? Set up SMTP (WordPress and other sites)

If your website's contact form, order notifications or password-reset emails aren't arriving, the...
Website shows "Not secure" or an SSL certificate error

Every Liberation hosting plan includes a free SSL certificate that is issued and renewed...
Which nameservers should my domain use? (and how to change them)

Not sure where your domain's DNS is managed, or your website or email stopped working after a...
WordPress "There has been a critical error on this website": how to fix it

This message (or a blank white page) means WordPress hit a PHP error, almost always caused by a...
Getting Started with Your Cloudflare CDN

Your Cloudflare CDN puts Cloudflare's global network in front of your website. Visitors load your...
SSL Certificates: Browser Errors and What They Mean

Browsers show different errors depending on what's wrong with a site's certificate. Find the...
SSL Certificates: Free SSL Did Not Renew or "Authorization for the Domain Failed"

Your hosting's free SSL certificate (AutoSSL / Let's Encrypt) renews itself automatically,...
Cloudflare: Fix Common Problems (Redirect Loops, 521, 522, 525)

Most Cloudflare problems come down to three things: the SSL mode, the DNS records, or the cache....
Site Builder (Sitejet): Troubleshooting

This guide covers the most common problems with the Site Builder (Sitejet Builder in cPanel):...