Resellers Center
Manual For Resellers
- Introduction..................................................................................................................................... 2
- Clients.............................................................................................................................................. 3
- Product Pricing................................................................................................................................ 5
- Configuration................................................................................................................................... 6
- Invoices........................................................................................................................................... 9
- Orders............................................................................................................................................ 10
- Promotions.................................................................................................................................... 11
- Ordering......................................................................................................................................... 12
- Tickets Management...................................................................................................................... 14
1. Introduction
Reseller Area will empower you to carefully manage all acquired customers together with products, services and domains they have obtained. At the same time, your clients will be allowed to readily place orders directly in your customized store and then, log in to their own accounts in order to handle purchases, pay invoices or even create tickets.
Reseller Area gathers all instruments for you to manage every key aspect of your reselling activities. You can handle the particulars of your customers here, define prices of offered products, set up branding of your store, customize email templates, submit tickets and more.
2. Clients
In this section you can view the list of acquired clients as well as perform all customer related actions. These are: logging in as a client (1), placing the order for a client (2), viewing customer details (3) and deleting the account of a given client (4).
If you wish to add a new client, simply pressthe ‘+’ button as presented below.
Then, fill in all required data in both 'General' and 'Address' tabs. Remember to save the changes before moving to another section.
Enter ‘Client Details’ section (3) to view or edit personal data of a given customer as well as access complete information concerning their orders, invoices, services, addons and domains.
3. Product Pricing
Before you can offer the products, addons and domains to your clients, you need to establish your own pricing for them. Move to the 'Product Pricing' section to do so.
It is important to define the price of each product, as otherwise, it will not be available for your customers. Keep in mind that your charges have to be chosen only from within the pricing range set by the provider.
4. Configuration
All fundamental elements, such as your company name, an email signature as well as the logo visible across the client area, emails and invoices, can be defined in the 'Configuration' section.
Additionally, the ‘Configuration’ section contains the 'Email Templates' tab where you can view and manage templates of email notifications sent to your clients.
Press 'Edit' button next to a given template to modify its content and other details.
Remember to press the 'Save Changes' buttononce all necessary alterations are made.
Note: When editing the template, you can easily add merge fields using dropdown menus indicated on the following screen.
5. Invoices
The ‘Invoices’ section provides the list of all invoices generated for your clients along with their current statuses.
6. Orders
Each order placed by your clients along with the payment method they have chosen and the current status of a transaction is presented on a transparent list in the ‘Orders’ section.
7. Promotions
Provided that you are given access to the ‘Promotions’ section, you are able to create fully customizable promo codes, which can be later on offered to your clients and applied to products, addons or domains in your store.
8. Ordering
There are two methods to add a product to your customer’s account, below both of them are explained in detail.
8.1 Product Assignment
You can place a new order for your client as you would do normally when purchasing services for yourself.
In this scenario, order confirmation email will be sent to both you and your client. Your customers will be able to view and handle all previously ordered products once they log in to the LIBERATION client area. They will be also permitted to pay invoices and submit tickets (provided that these options are enabled).
8.2 Access Order From The Client Area
In the LIBERATION client area, your customers can view the order form containing the list of all products you have on offer. They can easily place orders using this very form.
9. Tickets Management
As a reseller, you are given access to separate tickets departments created by the provider. Enter the ‘Tickets’ section to view a complete list of tickets submitted by your customers from the LIBERATION client area.
Additionally, you can respond to the tickets opened by your clients.
